CL MediCall Aid has paved the way for patient focused medical reporting with Treating Patients Fairly at the heart of everything we do. By following our CLMEDAID philosophy we ensure a consistently high service:
Customer: At CL Medicall Aid we hold strong beliefs that the customer comes first. Our patients, our solicitors and our instructing parties are the fundamental key to our success and we strive to provide the high quality service they expect. We review feedback from all customers on a regular basis to ensure continuous improvement and we take great pride in our positive reviews over various review sites.
Legislation: The personal injury sector is no stranger to legislation and regulation changes. In order to adapt to this ever changing environment we have created a department who monitor and respond to the upcoming changes to keep us at the forefront of regulatory and legislative compliance.
Management: We are committed to being professionally managed, using efficient administrative procedures and systems. We have the advantage of working alongside our Chief Medical Officer and Caldicott Guardian who are on hand to offer specialist advice.
Expertise: We are committed to sourcing the most suitable medical experts for independent and unbiased expert report writing. Our commitment to compliance and development allows our patients access to a highly trained administration team and only the best medical experts.
Delivery: CL MediCall Aid is committed to delivering quality medico-legal reports and a fast accurate service across the United Kingdom. We aim to deliver reports rapidly following appointments to ensure there are no delays.
Assurance: Individually and as a business we are committed to providing a high quality of customer care and building trust with each and every one of our customers.
Innovative: CL MediCall Aid are committed to innovation in delivering our services. We are always looking to breaking down the traditional barriers between other providers of Medico-Legal services and ourselves.
Data Protection: The security and safety of patients is always at the forefront of CL MediCall Aids work. Patients can rest assured that CL MediCall Aid is ISO 27001 accredited, ensuring a high level of information security controls are in place for continued customer protection.
