I have been working with CL MediCall Aid for over 4 years and can confirm they have a well organised, knowledgeable, and experienced team. The case handlers provide excellent correspondence when instructing a case and indeed are always helpful throughout the whole case process. The thorough due diligence checks carried out by CL Medical ensure we all work with the required professionalism required for this industry. CL Medicall Aid are a pleasure to work with, and thoroughly deserve to be on Tier one of the Medco Portal.
As a medical expert, it is important to have confidence in a medical reporting organisation. Demonstration of due diligence, observation/adherence to SLA’s and clear and effective communication are, in my opinion, essential. Naturally tempered with a human touch. My experience of CL Medicall has always been extremely positive and I consider them to be an exemplary organisation. I would have no hesitation in recommending CL Medicall to any of my colleagues.
Healthy Records Ltd
Healthy Records has dealt with CL Medical for over 4 years. They have consistently provided a service which has helped us to provide a seamless structure providing Medico Legal reports for Clients. As Office Manager, I find their instructions to be sent promptly and efficiently and medical records obtained quickly keeping the work flow moving fast to our Gp’s.Their communications are clear and their staff are always helpful and friendly. I can confidently recommend CL Medicall as a solid reliable company and experts in their field.
Andrew Russell, Associate Director at Irwin Mitchell LLP
I was introduced to CL Medicall Aid when the Medco Portal went live. Their approach to providing Medico Legal Reports is both professional and efficient. But more importantly the customer experience is excellent. I would be more than happy to recommend their services
Mark Boulton, MTA Solicitors
Like most solicitors we faced the introduction of MedCo with great trepidation, not knowing what type of service we would receive from medical agencies that we were being told we could use. I have to say though in the case of CL MediCall Aid that those fears have been swiftly removed. We have been met with excellent service standards from a very professional outfit (standards that should scare many of the tier 1 MRO’s). I can honestly say, as the supplier manager, that I have yet to receive notification of any issues with this MRO, quite to the contrary, the firms Fee Earners have nothing but praise for them.
Craig Byran, Practice Manager/Director at Proximo Law
We started to use CL Medical Aid a number of months ago. As a business we were looking for a partner in this area who could provide excellent levels of client service whilst maintaining a competitive cost base. With CL Medical AId not only have we found those qualities in abundance, we have also found that they have a real understanding that solid and trustworthy personal relationships between the staff in our respective businesses are vitally important in delivering the service that our clients expect